In our constant strive for quality and efficiency, we always:

• Increase productivity where possible
• Provide specific, measurable & attainable performance expectations for worker
• Define assignments and the quality of work expected
• Provide all workers with jobs description and activities card
• Ensure regular reporting of task/work
• Standby a back-up/reinforce team for special event or emergency, 24/7

Quality is our utmost priority. To ensure our work meets the specific demands of customers, all workers including the resident supervisor are specially selected based on their suitability for the job and premise. At the same time, we also adhere closely to the following quality guidelines.

• Clear understanding and knowledge of the role of cleaning services company
• Provide value-added service
• Provide professional consultation on care and preventive maintenance
• Execute work programme and seek improvement where necessary
• Understand and fulfill client’s needs and requirements
• Feedback channel and effective communication
• Regular inspection, independent quality check and joint inspection by senior management
• Special back-up/reinforcement team on 24-hours standby for special events or emergencies

Efficiency comes with proper training. This explains why we have a comprehensive training programme for our staff that includes:

• Good Housekeeping
• Increase Productivity
• Preventive Maintenance System
• Handling Human Relations
• Mechanization & Cleaning Technology

To ensure all staff are well informed of their job requisites and well trained to deliver the highest standards, we have also included 2 other training programmes

All workers will be formally inducted to the work area to familiarize them with their work environment and work scope before they are deployed to work. Special emphasis will be placed on hygiene and safety.

The Singapore Workforce Skills Qualifications (WSQ) is a national credentialing system. It trains, develops, assesses and recognises individuals for competencies companies are looking for.

Based on national standards developed by WDA in collaboration with various industries, WSQ comprises industry sectoral frameworks which serve to:

• Professionalise the industry, where industry lacked recognised Continuing Education and Training (CET) qualifications
• Enhance labour market flexibility and skills portability in growing industry with high demand of skilled workers and professionals.

The WSQ system is designed to be practical, accessible and affordable, enabling every individual to take charge of your own career and advancement. It is also a powerful business tool for employers to access and maintain a skilled workforce, thus enhancing their competitive edge and advancing their businesses.

Environmental Cleaning WSQ training is designed to help workers progress in their career as a cleaning professional. From being a cleaning crew, to increased responsibilities as a cleaning steward, and taking charge of a team as a cleaning supervisor, trainees can choose from training in Commercial and Private Residential Cleaning, Public Cleaning, Support Services, and Generic Workplace Skills under the Environmental Cleaning WSQ.

• Increase productivity where possible
• Provide specific, measurable & attainable performance expectations for worker
• Define assignments and the quality of work expected
• Provide all workers with jobs description and activities card
• Ensure regular reporting of task/work
• Standby a back-up/reinforce team for special event or emergency, 24/7

At Sergent, we believe that a happy and motivated worker equates to higher efficiency and better work quality. This is why we have implemented an incentive reward for the top 3 cleaners every 4 months. They are graded based on a list of stringent criteria including punctuality, attitude and response to complaints. Each of the top 3 cleaners are rewarded with cash vouchers and a “Best Cleaner” badge to motivate them to continue their good work.